How custom orders work?
For Glass Art
For Pet Portraits visit here. For everything else-First email us at email@example.com an idea you have and a couple reference photos. The more specific you are about size, colors and design, the quicker I can give you a quote.
Taking on customs depends on several factors but we tend to gravitate towards portraits, horror, fan art and nature. If we don’t feel it’s something we could do well or passionately, we may decline the sale. I can always refer you to another artist if that happens. I am currently not taking any orders for items under $100 (browse my shop for estimated pricing on sun-catchers, panels, etc).
I will email back a price range I am thinking and if you’d like to proceed I will request a $40 deposit for my pattern making time. I will then draft the pattern for your approval. If all is good you can pay the invoice I send you. The processing time quoted begins once you pay.
Once started, customs cannot be refunded or returned. We're happy to work with you to find your vision. Custom orders take anywhere from 2 weeks to 3 months depending on the piece. Just message us and we'll find the perfect piece for you.
For Precut Glass Supplies
Can you cut in other colors?
We offer additional colors of any precut at +$2 per item and max out orders at $10-$15 (depends on color). We have stained glass (for mosaics) and 96 COE in every color. We have 90 COE in white, black, clear, aventurine green, red and brown. More 90 colors available with minimum orders of $100 with a special order.
Can you cut custom shapes?
Since all our designs are made by ourselves in our studio we are able to make custom designs. Send us a few photos of your idea and we can create a custom precut. We have a design fee of $15 which is charged once no matter how many precuts you order. Precut price depends on the number of pieces and glass color/COE. You can order the design again in the future without a design fee. Once you pay it we only charge the cost of the precut.
Do you offer discounts?
We are working artists ourselves so we try to offer our precuts low enough for both of us to make a profit. We cannot offer any additional discounts. We offer free shipping at $35. If you sign up for our mailing list at bluehillglass.com we occasionally send discount codes through email.
Is 90 COE available?
Yes! All precuts in our shop can be cut in 90 COE. We are steadily building our color options in 90 COE. Currently we have black, white, clear, aventurine green, olive green, opaque red, and opaque brown. We use Bullseye Double Rolled. 90 COE has and additional cost from $1-$5 depending on the item due to increased material cost. Message for a custom order.
Can I rush my order?
Need your order quickly? Standard shipping is first class mail but you can upgrade to priority mail or priority mail express at checkout. This will not speed up the processing time however. If you’d like your order shipped next business day, you can pay to rush your order for $10 (may not be available for large orders). Message for rush shipping.